{"id":72063,"date":"2023-07-27T16:53:25","date_gmt":"2023-07-27T14:53:25","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?page_id=72063"},"modified":"2026-08-31T22:42:29","modified_gmt":"2026-08-31T20:42:29","slug":"engage","status":"publish","type":"page","link":"https:\/\/pantheon.veeva.com\/eu\/products\/crm-suite\/engage\/","title":{"rendered":"Veeva Vault CRM Engage | The Digital HCP Engagement Solution"},"content":{"rendered":"<p><main class=\"veeva-2024\"><\/p>\n<div id=\"simple-product\">\n<section class=\"hero-left-aligned hero-left-aligned--product\">\n<div class=\"hero-left-aligned__wrapper container\">\n<div class=\"copy-container container copy-container--left\">\n<h2>Veeva Vault CRM Engage<\/h2>\n<h1>Be There at the HCP&#8217;s Point of Need<\/h1>\n<p>\nEngage is an application for field teams to interact with HCPs using personal and digital channels. Users can chat compliantly with HCPs and staff, schedule meetings, meet in video calls, and share approved content. Field teams access Engage directly in Vault CRM, while HCPs can access via a browser or a mobile application.<\/p>\n<p>\nEngage integrates with third-party channels such as Microsoft Teams, WhatsApp, Zoom, and SMS, giving field teams flexibility to meet HCP preferences.\n<\/p>\n<p>\nAll engagement activity is automatically captured in Vault CRM to maintain built-in compliance and governance across interactions.\n<\/p>\n<h6>\n\t\t\t\t\t\t<span><span>Announced<\/span> 2018<\/span><br \/>\n\t\t\t\t\t\t<span><span>Status<\/span> Mature<\/span><br \/>\n\t\t\t\t\t\t<span><span>Customers<\/span>100+<\/span><br \/>\n\t\t\t\t\t<\/h6>\n<div class=\"copy-container__buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"font-size: 16px;text-decoration:underline\" class=\"button-secondary button-secondary--black\" href=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2023\/07\/Veeva-Product-Sheet-CRM-Suite.pdf?5\" target=\"_blank\" rel=\"noopener\"><br \/>\n   \t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/themes\/veeva2015\/assets\/svg\/icons\/btn-download--black.svg\" alt=\"\"> <span>Download Product Sheet<\/span><\/a><\/p><\/div>\n<\/p><\/div>\n<div class=\"hero-left-aligned__image\">\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/product-detail-hero-crm-suite-engage@2x.png\" alt=\"Veeva Vault CRM Engage | The Digital HCP Engagement Solution\">\n\t\t\t\t<\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"alert-news alert-news--compact\">\n    <a class=\"alert-news__wrapper container\" href=\"\/eu\/resources\/veeva-hcp-360-trends-report\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"alert-news__inner\">\n<div class=\"alert-news__copy\">\n<h6>Free Text Uncovers the HCP Engagement Insights Biopharma Is Missing<\/h6>\n<\/p><\/div>\n<p>            <span class=\"alert-news__btn-desktop button-secondary\"><\/p>\n<div class=\"button-icon button-icon--white\"><\/div>\n<p>             <\/span>\n        <\/div>\n<p>    <\/a><br \/>\n<\/section>\n<div class=\"blended-bg\">\n<p>\t\t\t<!-- Stats Start \u2705 --><\/p>\n<section class=\"statistic-inline statistic-inline--dark section-rounded\">\n<div class=\"container\">\n<div class=\"copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Impact<\/h6>\n<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tEngagement that Fits How HCPs Work\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n<\/p><\/div>\n<div class=\"statistic-3-up-wrapper\">\n<div class=\"statistic-tool statistic-tool--dark\">\n<h3>30<sup>%<\/sup><\/h3>\n<p> of compliant chat conversations initiated by HCPs <\/p>\n<\/p><\/div>\n<div class=\"statistic-tool statistic-tool--dark\">\n<h3>80<sup>%<\/sup><\/h3>\n<p>average chat read rate <\/p>\n<\/p><\/div>\n<div class=\"statistic-tool statistic-tool--dark\">\n<h3>40<sup>%<\/sup> <\/h3>\n<p>clickthrough rate of Engage chat content <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>\t\t\t<!-- Video Player Start \u2705 --><\/p>\n<section class=\"video-player-stacked video-player-stacked--dark\">\n<div class=\"container copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Why Engage<\/h6>\n<h3>More Frequent and Timely Conversations<\/h3>\n<\/p><\/div>\n<div class=\"video-player-stacked__video container\">\n<script>\n\t\t\twindow._wq = window._wq || [];\n\t\t\t_wq.push({\n\t\t\t  id: \"rx7ptn5iob\",\n\t\t\t  options: {\n\t\t\t\tplugin: {\n\t\t\t\t  \"captions\": {\n\t\t\t\t\tonByDefault: false\n\t\t\t\t  }\n\t\t\t\t}\n\t\t\t  }\n\t\t\t});\n\t\t\t<\/script><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/rx7ptn5iob.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_rx7ptn5iob videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/rx7ptn5iob\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div><\/div>\n<div class=\"video-player-stacked__stats container\">\n<div class=\"statistic-3-up-wrapper\">\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Be there when customers need you <\/h4>\n<p>Instant, asynchronous channels make it easy for HCPs to reach out whenever they need your teams. <\/p>\n<\/div>\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Improve field agility<\/h4>\n<p>Adapt to changing conditions and preferences with one tool for interactions in multiple channels. <\/p>\n<\/div>\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Make compliance the default setting<\/h4>\n<p>Stay audit-ready through full interaction logs and text input monitoring across all channels. <\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p>\t\t<!-- Logo Wall Start \u2705 --><\/p>\n<section class=\"logo-wall-listed logo-wall-listed--light logo-wall-listed--bg-grey logo-wall-listed--floating-logos\">\n<div class=\"container copy-container copy-container--eyebrow-gradient copy-container--center\">\n<h6>Customer Success<\/h6>\n<h3>Helping Biopharma Leaders <br \/>Achieve Next-Level Engagement<\/h3>\n<\/p><\/div>\n<div class=\"logo-wall-listed__logos container\">\n\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-Bayer-Color-TransparentBG@2x.png\" alt=\"Bayer\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-BoehringerIngelheim-Color-TransparentBG@2x.png\" alt=\"Boehringer-Ingelheim\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-GSK-Color-TransparentBG@2x.png\" alt=\"GSK\"><br \/>\n<img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2025\/04\/Haleon@2x.png\" alt=\"Haleon\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-Idorsia-Color-TransparentBG@2x.png\" alt=\"Idorsia\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-MSD-Color-TransparentBG@2x.png\" alt=\"MSD\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-NovoNordisk-Color-TransparentBG@2x.png\" alt=\"Novo-Nordisk\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/03\/Product-Page-Customer-Logo-Organon-noTM.png\" alt=\"Organon\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Product-Page-Customer-Logo-Otsuka-Color-TransparentBG@2x.png\" alt=\"Otsuka\"><br \/>\n<img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2024\/06\/pfizer.png\" alt=\"Pfizer\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/01\/customer-story-logo-sobi.png\" alt=\"Sobi\"><br \/>\n<img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2025\/10\/UCB@2x.png\" alt=\"UCB\">\n\t\t\t<\/div>\n<\/section>\n<p>\t\t<!-- Quotes Start \u2705 --><\/p>\n<section class=\"quote-tabs quote-tabs--light \">\n<div class=\"quote-tabs__content\">\n<div class=\"container\">\n<div class=\"carousel slide carousel-fade\">\n<div class=\"carousel-indicators\"><\/div>\n<div class=\"carousel-inner\">\n\t\t\t\t\t\t\t<!-- [1-6x] --><\/p>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>&#8220;Engage allowed field teams to respond more quickly to HCP requests for patient resources, content, or samples.&#8221;<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Jill Shoffner-Brown, Commercial Business Director <\/h5>\n<h6>Boehringer Ingelheim<\/h6>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button-outline button-outline--black\" href=\"\/eu\/customer-stories\/activating-field-for-hcp-centric-engagement\/\" target=\"_self\">Watch Video<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cWith Engage, our field teams can quickly connect with HCPs in a more personal, convenient way.\u201d<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Deborah Sullivan, Director, Field Force Automation<\/h5>\n<h6>Sanofi<\/h6>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button-outline button-outline--black\" href=\"\/eu\/resources\/veeva-unveils-powerful-new-digital-tools-to-enable-the-future-of-on-demand-physician-engagement\/ \" target=\"_self\">Read Press Release<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>&#8220;To communicate effectively across digital channels, you need to focus on responsiveness, adding value with the ability to give customers what they need, exactly whe<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Dave Yates, Director, Global Product Management<\/h5>\n<h6>GSK<\/h6>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button-outline button-outline--black\" href=\"\/eu\/blog\/how-pharma-can-become-more-hcp-centric-4-insights-from-gsk\/\" target=\"_self\">Read More<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- [] -->\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>\t\t<!-- Resources Start \u2705 --><\/p>\n<section class=\"resource-block-cards resource-block-cards--light\" id=\"resource-block-0\">\n<div class=\"container\">\n<div class=\"copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Resources<\/h6>\n<h3>Explore and Learn<\/h3>\n<\/p><\/div>\n<div class=\"resource-block__cards resource-block__cards--gridded\">\n\t\t\t\t\t\t\t\t\t\t<a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/veeva-crm-engage-datasheet\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read Features Brief<\/h6>\n<h5>Veeva Vault CRM Engage Features Brief<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2022\/06\/crm-engage-datasheet-03.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/bayer-ag-and-boehringer-ingelheim-on-demand-hcp-engagement\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read White Paper<\/h6>\n<h5>Bayer AG and Boehringer Ingelheim: HCP Engagement in the Moment of Need<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2024\/04\/resource-tile-bayer-ag-and-boehringer-ingelheim-on-Ddemand-hcp-engagement-white-paper-340x240-1.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/making-inbound-channels-a-reality-insights-from-commercial-leaders\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read eBook<\/h6>\n<h5> Making Inbound Channels a Reality: Insights from Commercial Leaders<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2024\/10\/making-inbound-channels-a-reality@2x.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/customer-stories\/activating-field-for-hcp-centric-engagement\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Customer Video<\/h6>\n<h5> How Boehringer Ingelheim Achieved HCP-centric Engagement<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Resource-Tile-BI-Achieving-HCP-Centric-Engagement-340x240@2x.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/what-hcps-want-how-biopharmas-can-deliver-better-support-at-the-moment-of-need\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read eBook<\/h6>\n<h5>What HCPs Want: How Biopharmas Can Deliver Better Support at the Moment of Need<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2024\/01\/What-HCPs-Want-eBook_resources-01.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/blog\/compliant-connections-making-instant-messaging-work-for-biopharma-field-teams\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read Blog<\/h6>\n<h5>Compliant Connections: Making Instant Messaging Work for Biopharma Field Teams<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2024\/11\/compliant-connections-making-instanst-messaging-work-for-biopharma-field-teams.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/veeva-vault-crm-engage-connect-capabilities\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Demo<\/h6>\n<h5>Veeva Vault CRM Engage: Connect Capabilities<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/Veeva-CRM-Engage-explainer-videos-social_Resource-Tile-340x240px-1.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"\/eu\/resources\/veeva-vault-crm-engage-share-capabilities\/\" target=\"_self\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Demo<\/h6>\n<h5>Veeva Vault CRM Engage: Share Capabilities<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"\/eu\/wp-content\/uploads\/2023\/08\/Engage-Share-Explainer-video-Q1-social-rt_Resource-tile.png\" alt=\"\"><\/div>\n<p><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/section>\n<p>\t\t<!-- CTA Start \u2705 --><\/p>\n<section class=\"hero-contained hero-contained--gradient hero-contained--footer-fix\">\n<div class=\"container copy-container copy-container--center\">\n<h3>Interested in learning more?<\/h3>\n<div class=\"copy-container__buttons\">\n\t\t\t\t\t<a class=\"button-primary button-primary--gradient\" href=\"\/eu\/contact-us\/\" target=\"_self\">Contact Us<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t<a class=\"button-tertiary button-tertiary--white\" href=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2023\/07\/Veeva-Product-Sheet-CRM-Suite.pdf?5\" target=\"_blank\">Download Product Sheet<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support HCPs at the point of need with a complete digital engagement solution for meeting, connecting, messaging, and sharing content\u2014all while staying compliant. 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