{"id":78692,"date":"2026-02-24T15:00:03","date_gmt":"2026-02-24T14:00:03","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?page_id=78692"},"modified":"2026-08-28T16:02:00","modified_gmt":"2026-08-28T14:02:00","slug":"service-center","status":"publish","type":"page","link":"https:\/\/pantheon.veeva.com\/eu\/products\/crm-suite\/service-center\/","title":{"rendered":"Vault CRM Service Center | Life Sciences-Specific Contact Center"},"content":{"rendered":"<style>\t\n.veeva-2024 .hero-centered.hero-centered--image {\n    background: linear-gradient(146deg, #fff 5.2%, #eef1f5 92.04%);\n    color: black;\n}\n.veeva-2024 .hero-centered {\npadding-top: 160px;\npadding-bottom: 50px;\n}\t\n@media (min-width:768px) {\n.veeva-2024 .z-pattern__image-wrapper.video {\nborder-radius: 25px;\npadding:0!important;\n}\n}\n.veeva-2024 hr {\nborder-top: #AFAFAF 1px solid;\nmargin: 0;\n}\n.veeva-2024 .quote-card-full {\nbackground: linear-gradient(195deg,#1b2f54 10.29%,#01050b 25.48%,#02060d 37.84%,#030710 47.81%,#040a13 55.82%,#060c18 62.3%,#080f1d 67.7%,#0a1223 72.44%,#0c1629 76.97%,#0e1a2f 81.72%,#101d36 87.11%,#13213c 93.6%,#152543 101.61%,#172849 111.57%,#192c4f 123.93%,#1b2f54 139.12%);\ncolor: #fff;\n}\n.veeva-2024 #simple-product .z-pattern-products .z-pattern__subgrid p {\npadding-left: 0;\nmargin:0;\n}<\/p>\n<p>@media (min-width:1200px) {\n.veeva-2024 .z-pattern--light.overview-light {\nmargin: 90px 0;\n}\n\/* .veeva-2024 .resource-block__cards.resource-block__cards--gridded {\ngrid-template-columns: repeat(3,1fr);\nmargin: 0 auto;\nmax-width: 1024px;\n} *\/\n}<\/p>\n<p>@media (min-width: 1200px) {\n.veeva-2024 .z-pattern__subgrid {\ngap: 38px 32px;\n}\n}\n<\/style>\n<p><main class=\"veeva-2024\"><\/p>\n<div>\n<p>    <!-- Hero Start &#x2705; --><\/p>\n<section id=\"hero\" class=\"hero-centered hero-centered--image\">\n<div class=\"container copy-container copy-container--center\">\n<h6 style=\"color:#ff6b00\">Veeva Vault CRM<\/h6>\n<h1>Service Center<\/h1>\n<p>Unified platform for customer service and inside sales, delivering seamless omnichannel engagement and data capture within the Vault&nbsp;CRM&nbsp;Suite.<\/p>\n<\/p><\/div>\n<\/section>\n<p>\t\t<!-- Banner Start &#x2705; --><\/p>\n<section class=\"alert-news alert-news--compact\">\n    <a class=\"alert-news__wrapper container\" href=\"\/eu\/customer-stories\/epikast-driving-inside-sales-and-customer-service-impact-with-vault-crm-and-service-center\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"alert-news__inner\">\n<div class=\"alert-news__copy\">\n<h6>Why Epikast chose Service Center to scale remote MSL services and inside sales<\/h6>\n<\/p><\/div>\n<p>            <span class=\"alert-news__btn-desktop button-secondary\"><\/p>\n<div class=\"button-icon button-icon--white\"><\/div>\n<p>             <\/span>\n        <\/div>\n<p>    <\/a><br \/>\n<\/section>\n<p>         <!-- Z Pattern - Products, Light --><\/p>\n<section class=\"z-pattern z-pattern-products z-pattern--light overview-light\">\n<div class=\"z-pattern__wrapper container\">\n<div class=\"z-pattern__inner\">\n                    <!-- z-pattern: copy container --><\/p>\n<div class=\"copy-container copy-container--eyebrow-gradient copy-container--center copy-container--left-lg\">\n<h6>Overview<\/h6>\n<h3>Seamless Customer Service and Effective Inside Sales<\/h3>\n<\/p><\/div>\n<p>                    <!-- z-pattern: img section --><\/p>\n<div class=\"z-pattern__image\">\n<div class=\"z-pattern__image-wrapper\" style=\"padding:0\">\n                            <img decoding=\"async\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/03\/Service-Center_Website-1.png\" alt=\"\" \/>\n                        <\/div>\n<\/p><\/div>\n<p>                    <!-- z-pattern: content section --><\/p>\n<div class=\"z-pattern__content z-pattern__subgrid\">\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Omnichannel Architecture<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Seamless channel experience across phone, email, web, chat, and fax.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Embedded Agentic AI<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Service Center application agents built on the platform Veeva AI.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Native Collaboration<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Collaboration with embedded Microsoft Office 365 (Microsoft Teams, OneNote, and Outlook).<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Content Library<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Centralized documentation for knowledge articles, FAQs, and approved PromoMats content.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Data Sharing Across Teams<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>360-degree customer view with cases and inside sales activities visible across all teams.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Case Console<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>The only life sciences-specific console for end-to-end case management.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Inside Sales Console<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Purpose-built UI for inside sales reps to build call lists, dial, and disposition from a single screen.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                <!-- z-pattern__image will be duplicated to here via js for desktop ui -->\n            <\/div>\n<\/section>\n<p>        <!-- Z Pattern - Products, Light --><\/p>\n<section class=\" section-rounded-top\" style=\"background:#eef1f5\">\n<div class=\"container\">\n<div class=\"copy-container copy-container--eyebrow-gradient copy-container--center\" style=\"padding-top:100px;padding-bottom:10px\">\n<h2>One Solution, Two Ways to<br \/> Enhance Your Virtual Engagement<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"z-pattern z-pattern-products z-pattern--light z-pattern--bg-grey\" style=\"padding:80px 0;background:#eef1f5\">\n<div class=\"z-pattern__wrapper container\">\n<div class=\"z-pattern__inner\">\n<div class=\"copy-container copy-container--eyebrow-gradient copy-container--center copy-container--left-lg\">\n<h3><span style=\"color:#FF6B00;font-weight:500\">01<\/span>  Service Center for Customer Service<\/h3>\n<\/p><\/div>\n<p>                    <!-- z-pattern: img section --><\/p>\n<div class=\"z-pattern__image\">\n<div class=\"z-pattern__image-wrapper video\">\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%\">\n<div class=\"wistia_embed wistia_async_327ayoaa8l autoplay=false endVideoBehavior=loop\" style=\"height: 100%; width: 100%\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                    <!-- z-pattern: content section --><\/p>\n<div class=\"z-pattern__content z-pattern__subgrid\">\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Personalized Customer Support<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Equip agents with consolidated customer data and activity history across teams for more informed interactions.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Faster Resolutions<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Accelerate resolutions with a purpose-built interface and seamless Microsoft Teams and OneNote collaboration.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Cost-Efficient Ecosystem<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Lower operational costs with a native CRM solution, eliminating the need for complex integrations, customization, and maintenance.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                <!-- z-pattern__image will be duplicated to here via js for desktop ui -->\n            <\/div>\n<\/section>\n<section style=\"background:#eef1f5\">\n<div class=\"container\">\n<hr><\/div>\n<\/section>\n<section class=\"z-pattern z-pattern-products z-pattern--light z-pattern--bg-grey section-rounded-bottom\" style=\"padding:80px 0 300px 0;background:#eef1f5\">\n<div class=\"z-pattern__wrapper container\">\n<div class=\"z-pattern__inner\">\n<div class=\"copy-container copy-container--eyebrow-gradient copy-container--center copy-container--left-lg\">\n<h3><span style=\"color:#FF6B00;font-weight:500\">02<\/span>  Service Center for Inside Sales<\/h3>\n<\/p><\/div>\n<p>                    <!-- z-pattern: img section --><\/p>\n<div class=\"z-pattern__image\">\n<div class=\"z-pattern__image-wrapper video\">\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%\">\n<div class=\"wistia_embed wistia_async_hpt80uh4cg autoplay=false endVideoBehavior=loop\" style=\"height: 100%; width: 100%\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                    <!-- z-pattern: content section --><\/p>\n<div class=\"z-pattern__content z-pattern__subgrid\">\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Accelerated Execution<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Consolidate tools into a single application for efficient click-to-dial execution and effortless record keeping, including call attempts.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Deeper Customer Context<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Unify your commercial teams with the same underlying data and data model for a true 360-degree customer view.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint\">\n<div class=\"z-pattern-products__subpoint-headline\">\n<h6>Rapid Deployment and Value<\/h6>\n<\/p><\/div>\n<div class=\"z-pattern-products__subpoint-body\">\n<p>Get users productive quickly with an easy-to-deploy solution that scales to your needs.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                <!-- z-pattern__image will be duplicated to here via js for desktop ui -->\n            <\/div>\n<\/section>\n<p>                <!-- Quotes Start &#x2705; --><\/p>\n<section class=\"quote-tabs quote-tabs--light \" style=\"margin-top:-200px;background:none\">\n<div class=\"quote-tabs__content\">\n<div class=\"container\">\n<div class=\"carousel slide carousel-fade\" data-bs-ride=\"carousel\">\n<div class=\"carousel-indicators\"><\/div>\n<div class=\"carousel-inner\">\n                            <!-- [1] --><\/p>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-full quote-card-full quote-card-full--medium-text\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cVault CRM and Service Center will enable us to achieve a worldwide operational excellence and optimize engagement across channels.\u201d<\/p>\n<\/p><\/div>\n<div class=\"quote-card__person-info\">\n<div class=\"client-logo\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2025\/09\/logo-aboca_2x.png\" alt=\"\"><\/div>\n<div class=\"quote-card__person-info__person\">\n<div class=\"avatar-thumbnail\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2025\/09\/francesco-masi_2x.png\" alt=\"\"><\/div>\n<div class=\"quote-card__person-info-text\">\n<h5>Francesco Masi<\/h5>\n<h6>Chief Commercial Officer, Aboca<\/h6>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>                             <!-- [2] --><\/p>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-full quote-card-full quote-card-full--medium-text\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cWith Service Center, life is easy. We\u2019ve got all teams on the same platform with a complete, transparent view of the customer. Everything and everyone is in one place, which means faster sales execution and highly personalized HCP engagement.\u201d<\/p>\n<\/p><\/div>\n<div class=\"quote-card__person-info\">\n<div class=\"client-logo\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/02\/customer-story-logo-epikast@2x.png\" alt=\"\"><\/div>\n<div class=\"quote-card__person-info__person\">\n<div class=\"avatar-thumbnail\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/02\/Vangelis-Vergetis-300x300@2x.png\" alt=\"\"><\/div>\n<div class=\"quote-card__person-info-text\">\n<h5>Vangelis Vergetis<\/h5>\n<h6>Chief Executive Officer, Epikast<\/h6>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t\t\t\t<!-- [] -->\n                        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>        <!-- Resources Start &#x2705; --><\/p>\n<section class=\"resource-block-cards resource-block-cards--light\"  id=\"resource-block-0\">\n        <!-- \n\n<section class=\"resource-block-cards resource-block-cards--light section-rounded-top\" style=\"background: linear-gradient(0deg,#fff 5.2%,#eef1f5 92.04%)!important;padding:90px 0 100px 0;margin-bottom:0\"> --><\/p>\n<div class=\"container\">\n<div class=\"copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Resources<\/h6>\n<h3>Explore and Learn<\/h3>\n<\/p><\/div>\n<div class=\"resource-block__cards resource-block__cards--gridded \">\n<p>                    <a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/customer-stories\/epikast-driving-inside-sales-and-customer-service-impact-with-vault-crm-and-service-center\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Video<\/h6>\n<h5>Epikast\u2019s Two-Week Service Center Activation for Digital-First Engagement<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/02\/resource-tile-epikast-vault-crm-video-340x240@2x.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p>                    <a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/resources\/elevate-your-service-oriented-hcp-engagement-strategy\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read More<\/h6>\n<h5>Elevate Your Service-Oriented HCP Engagement Strategy<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2025\/01\/resource-tileVault-CRM-Events-eBook-340x240-1.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p>                    <a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/resources\/elevate-customer-experience-with-service-center\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Video<\/h6>\n<h5>Elevate Customer Experience with Service Center<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2024\/08\/resource-tile-veeva-vault-crm-service-center.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p>                     <a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/blog\/empowering-life-sciences-inside-sales-to-personalize-hcp-engagement\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read More<\/h6>\n<h5>Empowering Life Sciences Inside Sales to Personalize HCP Engagement<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2025\/09\/resource-logo-tile-johnson-and-johnson-340x240@2x.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p>                    <a id=\"\" class=\"resource-card resource-card--light hidden\" href=\"https:\/\/veevaconnect.com\/communities\/A6V9snw80AA\/about?join=1\" target=\"_blank\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Join the Community<\/h6>\n<h5>Get the Latest Product News<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2024\/08\/Simple-Product-Page-Resource-Tiles_CRM_Resource-8.png\" alt=\"\"><\/div>\n<p><\/a>\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/section>\n<p>        <!-- CTA Start &#x2705; --><\/p>\n<section class=\"hero-contained hero-contained--gradient hero-contained--footer-fix\" style=\"--footer-fix-color: transparent; --footer-fix-color-desktop: transparent;\">\n<div class=\"container copy-container copy-container--center\">\n<h3>Interested in learning more?<\/h3>\n<div class=\"copy-container__buttons\">\n                    <a class=\"button-primary button-primary--gradient\" href=\"\/eu\/contact-us\/\" target=\"_self\" rel=\"noopener\">Contact Us<\/a>\n                <\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Inbound and outbound contact center capabilities embedded within CRM for a high-touch customer experience.<\/p>\n","protected":false},"author":42,"featured_media":0,"parent":48844,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/veeva-2024.full-page.php","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"coauthors":[1699],"class_list":["post-78692","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Inbound and outbound contact center capabilities embedded within CRM for a high-touch customer experience.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" 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