Veeva Global Service Center provides essential 24/7 1st line support to End users and Site Users for the applications listed below:

Chat (Monday to Friday)

https://sites.veevavault.help/gr/support/

Email Support:

EDC: CDMS_Support@veeva.com

eCOA: ecoasupport@veeva.com

RTSM: helpdesk@rtsm.veeva.com

SiteVault: sitevaultsupport@veeva.com

Study Training: studytrainingsupport@veeva.com

Site Connect: sitesupport@veeva.com

Phone Support:

Americas
Argentina 0800.666.0738
Brazil 0.800.7612628
Canada 1.800.350.8722
Chile 56.800.231109
Colombia, Toll-Free 57 1 800 5191229
Mexico 52.800.283.3434
Peru 51.800.78.178
Puerto Rico 1.800.350.8722
United States of America 1.800.350.8722
Europe
Austria 43.800.298.948
Belgium 32.800.54134
Bosnia and Herzegovina 38.7800.83047
Bulgaria, Toll-Free 359 (800) 2100241
Czech Republic 42.080.008.8441
Denmark 45.8082.0326
Estonia 372.800.032.1201
Finland 358.800.145.765
France 0.801.840.214
Georgia 995.800.800.118
Germany, Toll-Free 49 800 0009177
Greece 30.800.4938.21416
Hungary 36.80.080571
Ireland 1.800.816927
Macedonia 389.80.080.580
Italy 800.961.582
Netherlands, Toll-Free 31 800 0227013
Norway 47.800.54109
Poland 800.088.619
Portugal, Toll-Free 351 800 835197
Romania 40.800.410.160
Serbia, Toll-Free 381 800 301106
Slovakia 421.8.0060.1016
Spain 900.999.322
Sweden 46.2088.9863
Switzerland 41.800.040.011
Ukraine 380.800.800.789
United Kingdom 44.18.6550.2582
Middle East
Israel 1809.349.329
Saudi Arabia 966.800.101.0848
Africa
South Africa 27.860.023.927
Oceania
Australia Direct Line 0290.994.110
Australia, Toll-Free 1.800.290.794
New Zealand 0.800.428.764
Asia
China 86 40 06016218
India, Toll-Free 91 0008000504652
Japan Direct Line 81 3-6843-5768
Japan, Toll-Free 81 800-808-0289
Malaysia 60.1.800.81.0963
Philippines 63.1800.1.118.0057
63.1800.8.908.6308
Singapore 65.800.852.8740
South Korea 82 808 704136
Taiwan 00801.49.1928
Thailand 66.1800.018.232
Turkey 90.800.492.4088.0147
Vietnam 841.203.2180

Email Support:

PromoMats & Vault Medical support@veeva.com

Phone Support:

Americas
Area Number
Canada: 1 800 801 9845
United States: 1 800 971 3716
Colombia: 01 800 519 1230
Europe
Area Number
United Kingdom: 01865 398190
France: 0801 840 527
Italy: 800 685 160
Germany: 0800 0009176
Netherlands: 0800 0226974
Portugal: 800 835 196
Spain: 900 999 414
Asia & Oceania
Area Number
Australia (Direct): 02 8417 2228
China: 400 090 5319
Japan (Direct): 03 6843 5769
Japan (Toll-Free): 0800 808 0292
South Korea: 080 870 4139
Hong Kong: 800 963 790

If you are an Administrator User please go to the Support portal for further information.