Veeva Global Service Center provides essential 24/7 1st line support to End users and Site Users for the applications listed below:

Chat (Monday to Friday)

https://sites.veevavault.help/gr/support/

Email Support:

EDC: CDMS_Support@veeva.com

eCOA: ecoasupport@veeva.com

RTSM: helpdesk@rtsm.veeva.com

SiteVault: sitevaultsupport@veeva.com

Study Training: studytrainingsupport@veeva.com

Site Connect: sitesupport@veeva.com

Phone Support:

Americas
Argentina 0800.666.0738
Brazil 0.800.7612628
Canada 1.800.350.8722
Chile 56.800.231109
Colombia, Toll-Free 57 1 800 5191229
Mexico 52.800.283.3434
Puerto Rico 1.800.350.8722
United States of America 1.800.350.8722
Europe
Austria 43.800.298.948
Belgium 32.800.54134
Bosnia and Herzegovina 38.7800.83047
Bulgaria, Toll-Free 359 (800) 2100241
Czech Republic 42.080.008.8441
Denmark 45.8082.0326
Estonia 372.800.032.1201
Finland 358.800.145.765
France 0.801.840.214
Georgia 995.800.800.118
Germany, Toll-Free 49 800 0009177
Greece 30.800.4938.21416
Hungary 36.80.080571
Ireland 1.800.816927
Macedonia 389.80.080.580
Italy 800.961.582
Netherlands, Toll-Free 31 800 0227013
Norway 47.800.54109
Poland 800.088.619
Portugal, Toll-Free 351 800 835197
Romania 40.800.410.160
Serbia, Toll-Free 381 800 301106
Spain 900.999.322
Sweden 46.2088.9863
Switzerland 41.800.040.011
United Kingdom 44.18.6550.2582
Middle East
Israel 1809.349.329
Africa
South Africa 27.860.023.927
Oceania
Australia Direct Line 0290.994.110
Australia, Toll-Free 1.800.290.794
New Zealand 0.800.428.764
Asia
China 86 40 06016218
India, Toll-Free 91 800 0504652
Japan Direct Line 81 3-6843-5768
Japan, Toll-Free 81 800-808-0289
Malaysia 60.1.800.81.0963
Philippines 63.1800.1.118.0057
63.1800.8.908.6308
Singapore 65.800.852.8740
South Korea 82 808 704136
Taiwan 00801.49.1928
Thailand 66.1800.018.232
Turkey 90.800.492.4088.0147

Email Support:

PromoMats & Vault Medical support@veeva.com

Engage: support@veevaengage.com

Phone Support:

Americas
Area Number
Canada, Toll-Free: +1 (800) 801-9845
Colombia, Toll-Free 57 1 800 5191230
US, Toll-Free: +1 (800) 971-3716
Europe
Area Number
Direct Line & UK: +44 (0) 1865-398-190
France, Toll-Free: 080-1840-527
Italy, Toll-Free: 800-685-160
Germany, Toll-Free: 49 800 0009176
Netherlands, Amsterdam: 31 800 0226974
Portugal, Toll-Free: 351 800 835196
Spain, Toll-Free: 900-999-414
Asia
Area Number
Direct Line: +61 (0) 2841-722-28
China Line: 86 40 00905319
Japan Line: 81 3-6843-5769
Japan, Toll-Free: 81 800-808-0292
Korea Line: +82 80 870 4139
Hong Kong Line: 852 800 963 790

If you are an Administrator User please go to the Support portal for further information.