Veeva Global Service Center provides essential 24/7 1st line support to End users and Site Users for the applications listed below:
Site Support & Clinical Data Global Service Center Contact Directory
Chat (Monday to Friday)
https://sites.veevavault.help/gr/support/Email Support:
ePRO & eClinRO: eprosupport@veeva.com
RTSM: helpdesk@rtsm.veeva.com
SiteVault: sitevaultsupport@veeva.com
Study Training: studytrainingsupport@veeva.com
Site Connect: sitesupport@veeva.com
Phone Support:
| Americas | |
|---|---|
| Argentina | 0800-6660738 |
| Brazil | 0800-7612628 |
| Canada | 1-800-850-0833 |
| Colombia | 01-800-9111038 |
| US | + 1-800-350-8722 |
| Europe | |
|---|---|
| Belgium | +32 (800) 54134 |
| Bulgaria | +3598002100611 |
| France | 0-801-840-214 |
| Germany | 0-800-000-9586 |
| Hungary | +36 (80) 080571 |
| Italy | 800-961-582 |
| Ireland | 1-800-816927 |
| Netherlands | 0-800-2658-989 |
| Poland | 800-088-619 |
| Portugal | 800-500751 |
| Romania | 40-800-410-160 |
| Serbia | +381 800800588 |
| Spain | 900-999-322 |
| UK and EU | +44-1-865-502-582 |
| Middle East | |
|---|---|
| Israel | 1809-349-329 |
| Asia | |
|---|---|
| Australia | 1-800-290-794 |
| Australia | 02-9099-4110 |
| China | 0-218-027-0711 |
| India | 000-800-919-0905 |
| Japan | 03-4233-1423 |
| Japan | 0800-170-8062 |
| New Zealand | 0-800-428-764 |
| South Korea | 00-308-321-0263 |
PromoMats, Vault Medical & Engage Global Service Center Directory
Email Support:
PromoMats & Vault Medical support@veeva.com
Engage: support@veevaengage.com
Phone Support:
| Americas | |
|---|---|
| Area | Number |
| Canada Toll Free: | +1 (800) 801-9845 |
| Colombia Toll Free | 01800-9111-037 |
| US Toll Free: | +1 (800) 971-3716 |
| Europe | |
|---|---|
| Area | Number |
| Direct Line & UK: | +44 (0) 1865-398-190 |
| France Toll Free: | 080-1840-527 |
| Italy Toll Free: | 800-685-160 |
| Germany Toll Free: | 0800-000-7316 |
| Netherlands Toll Free: | 0800-2622-113 |
| Portugal Toll Free: | 800-501-360 |
| Spain Toll Free: | 900-999-414 |
Vault Basics Global Service Center Directory:
Email Support:
Vault Basics Quality: qualitybasics.support@veeva.com
Vault Basics RIM: rimbasics.support@veeva.com
Vault Basics Clinical: clinicalbasics.support@veeva.com
Phone Support:
| Area | Number |
|---|---|
| US Toll Free: | +1 (800) 971-3716 |
If you are an Administrator User please go to the Support portal for further information.